Not happy after 30 nights after purchase? No problem!

If you’re still tossing and turning after 30 nights (since your purchase date) on a mattress from Blue Rock Premium Outlets, just let us know and we will exchange the mattress for a bed of equal or greater value. Send an email to with your order number and we’ll do the rest!

A few things to remember:

  1. You must sleep on the new set for a minimum of 30 nights.
  2. You are required to invest in a stain-protected mattress protector, available HERE. The mattress protector is not available on credit.
  3. Between 10 and 29 nights after date of purchase, you may exchange the bed for one of equal or greater value (the extra amount must be paid in by the customer)
  4. If you elect to exchange, you are responsible for the delivery charge.

Sweet dreams!

For all other items:

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, items used as bedding or clothing for animals, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards
* Downloadable software products
* Some health and personal care items
* Any items or products used as bedding or clothing for your animals.
* Goods purchased by way of special arrangement or custom order will only be replaced if defective.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

The provision of goods and services by Interpet is subject to availability. In cases of unavailability, Interpet will refund the client
in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: Shop 63, Cresta Shopping Centre, Beyers Naude Drive, Cresta, Randburg, GP, 2118, South Africa.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

For any beds to be exchanged, we will arrange for collection from you.

For any other items:
To return your product, please send your product via courier to: 231 Chamberlain Road, Jacobs, KwaZulu-Natal, 4052.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Should you require us to arrange a courier for you, kindly let us know via email and include your collection address and suitable collection time.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R1000, you should consider using a traceable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.