Shipping policy
Delivery and Collection Policy
FREE Delivery
Orders over R3000 include free delivery within a 50km radius from the closest DC located near you. Delivery may take 10-14 working days if a bed is out of stock and needs to be manufactured. Blue Rock offers delivery services in most major cities and towns in South Africa, however we do not courier to locations or plots/farms in outlying areas. Our Despatch Consultant will assist you in arranging for the delivery of your purchase.
DELIVERY DETAILS
Please ensure you provide accurate delivery details. Blue Rock Outlets will not be held responsible for any loss or unauthorized use of the goods once we have delivered your purchase to the delivery address provided to us.
DELIVERY PERIOD
We deliver Monday to Friday between 7.30am to 4.30pm excluding Public Holidays. Before delivery of your purchase, our warehouse team will notify you of a delivery date. As far as possible, we endeavor to keep to the delivery date provided. From time to time, due to seasonal demand or situations out of our control the delivery date may change. Any changes to the delivery date will be communicated to you timeously.
PRE- DELIVERY
Delivery of goods can be made to your room of choice within the delivery address. Please ensure that all access ways are clear. If the delivery team deem that there may be a risk of damage to the product or property, they may refuse to deliver to your desired location within the delivery address. Our insurance does not allow our delivery team to move additional furniture within your home. We require the client or authorized person to fully disclose the conditions at the delivery address i.e. staircases, security gates etc. prior to the delivery taking place. No delivery will be made to your desired location within the delivery address unless supervision is provided at all times, either by the homeowner or a person authorized to accept delivery. Failing which, our delivery team will not be permitted to enter your home / bedroom and your goods will not be delivered. Additional delivery charges may be incurred.
INSPECTION AND DOCUMENTATION
Upon delivery of your purchase, you will be provided with a delivery note. It is your responsibility to inspect your delivery for faults or defects. Should you find any, please note it on the delivery note and return the item immediately. Should you be happy with the condition of your delivery, please sign the delivery note to confirm that the goods have been received.
ACCEPTING YOUR DELIVERY
Should you be unable to accept delivery of your purchase in person, please notify our warehouse team of the individual (name and ID number) who will be accepting delivery on behalf of you. Our delivery team will need identification before delivering the goods. Should no one be at the delivery address after the particulars of the delivery has been confirmed, you will be charged an additional delivery fee.
COLLECTIONS
If you would like to collect your purchase, please allow for 10 – 14 working days for the order to be manufactured if it is out of stock. When opting to collect your order, you must equip yourself with the required supplies and equipment to transport the order safely home. Should your order be damaged during transit, it will not be covered by warranty and guarantee certificate.